Patient Information

Appointments

Appointments can be booked online via HotDoc or by calling the clinic on 47734122 to speak to one of our friendly reception staff. Please check-in at the reception upon arrival.

Fees

We bulk bill all Medicare-eligible patients for every eligible service which includes standard general practice care such as:

• - In-person or telehealth consultations
• - Chronic disease management plans
• - Mental health treatment services
• - Health assessments for specific age brackets and target groups

For those without a Medicare card, the following fees apply:

Procedures

If you don’t have a concession card, the following fees will be:

• - Venesection - $150 (Medicare Benefit: 75% = $65.50, 85% = $74.25)
• - Skin biopsy - $112 (Medicare Benefit: 75% = $46.95, 85% = $53.20)
• - Excisions - variable (Medicare rebate available)

Services not covered by Medicare:

• - Cosmetic surgery and elective procedures that lack clinical need like removal of skin tags using cautery or cryotherapy or by surgery ($150-$350)
• - Services not on the Medicare Benefits Schedule such as iron infusion ($200)
• - Examinations for commercial driver license, life insurance, superannuation or memberships for which someone else is responsible (for example, a compensation insurer, employer or government authority). The fees will be based on the length and complexity of the consultation in line with the Australian Medical Association Fees list.

Non-Attendance Fee

SMS reminders are sent to you the day before your scheduled appointment (or a phone call to confirm your availability). If you are unable to attend, please contact us to cancel your appointment at least 2 hours prior to your appointment. This way we can offer that appointment to someone on our cancellation list. 

A $40 fee will be billed to you if you fail to attend your booked appointment. This is non-rebatable from Medicare and is payable before booking your next consultation.

Repeat Prescriptions and Referrals

An appointment with your Doctor is required for these services.

Please book your appointment before your medication runs out.

A non-rebatable $30 fee applies to repeat prescriptions and ongoing referrals without consultation.

New Patients

New patients are requested to be at the practice 10 minutes prior to the doctor’s appointment in order to complete a Patient Registration and Consent Form.

Results

It is best to book an appointment with your doctor to discuss your results. In the event that you are unable to come in, the nurse may release the test results to you upon the doctor’s approval.

Recalls & Reminders

We utilise SMS and/or letters for recalls and reminders in order to promote continuity of care. Please ensure that we have your most appropriate and up-to-date contact details in our file. Please inform us if you do not wish to receive these recalls and reminders.

Your Rights

Kirwan Family Clinic takes your concerns, suggestions, and complaints seriously. Please do not hesitate to talk to us. Alternatively, for health complaints, you may contact the Queensland Ombudsman online, or by phone on 07 3005 7000.

Teaching Students

From time to time, with your consent and approval, Kirwan Family Clinic will have a Medical student sit in during the consultation.

Health Resources

Please find a list of useful and trustworthy websites:

Children’s Health

• Royal Children’s Hospital Melbourne - http://www.rch.org.au/kidsinfo/
• Raising Children http://raisingchildren.net.au
• Continence Foundation for Children https://www.continence.org.au/pages/children.html

Women’s Health

• Jean Hailes | Creating a healthier future for all women https://www.jeanhailes.org.au/
• Menopause Fact Sheets - Australasian Menopause Society https://menopause.org.au/health-info/fact-sheets

General Health

• Heart and Diabetes https://baker.edu.au/health-hub/fact-sheets
• Skin Cancer https://dermnetnz.org/topics/skin-cancer
• Victorian Health https://www.betterhealth.vic.gov.au
• Cancer Council Australia http://www.cancer.org.au