Patient Information

Appointments

Appointments can be booked online via HotDoc or by calling the clinic on 47734122 to speak to one of our friendly reception staff. Please check-in at the reception upon arrival.

Fees

We are a mixed billing practice, with Medicare rebates applying to most services.
Practice fees are based on the length and complexity of the consultation.
We bulk bill Health Care Card, Pension Card, and DVA Gold card holders, and children under 16 years of age. We also bulk bill Health Assessments and GP Chronic Condition Management Plan preparations.

DVA White Card accepted service-related injuries or conditions will be bulk billed.

Appointment TypePractice FeeMedicare Rebate
Short Consultation$50.00$19.60
Standard Consultation$85.00$42.85
Long Consultation$150.00$82.90
Extra Long Consultation$210.00$122.15
Telehealth (6-20 Minutes)$85.00$42.85


Non-Attendance Fee

SMS reminders are sent to you the day before your scheduled appointment (or a phone call to confirm your availability). If you are unable to attend, please contact us to cancel your appointment at least 2 hours prior to your appointment. This way we can offer that appointment to someone on our cancellation list. 

A $40 fee will be billed to you if you fail to attend your booked appointment. This is non-rebatable from Medicare and is payable before booking your next consultation.


Repeat Prescriptions and Referrals

An appointment with your Doctor is required for these services.

Please book your appointment before your medication runs out.

A non-rebatable $30 fee applies to repeat prescriptions and ongoing referrals without consultation.

New Patients

New patients are requested to be at the practice 10 minutes prior to the doctor’s appointment in order to complete a Patient Registration and Consent Form.


Results

It is best to book an appointment with your doctor to discuss your results. In the event that you are unable to come in, the nurse may release the test results to you upon the doctor’s approval.


Recalls & Reminders

We utilise SMS and/or letters for recalls and reminders in order to promote continuity of care. Please ensure that we have your most appropriate and up-to-date contact details in our file. Please inform us if you do not wish to receive these recalls and reminders.


Your Rights

Kirwan Family Clinic takes your concerns, suggestions, and complaints seriously. Please do not hesitate to talk to us. Alternatively, for health complaints, you may contact the Queensland Ombudsman online, or by phone on 07 3005 7000.

Teaching Students

From time to time, with your consent and approval, Kirwan Family Clinic will have a Medical student sit in during the consultation.

Health Resources

Please find a list of useful and trustworthy websites:

Children’s Health

Women’s Health

General Health